No. We do not currently offer a mat cutting service. Products are available in the stated sizes only.
A stanley knife or other sturdy blade is the prefered cutting tool. Dipping the blade in a mixture of water and soap will help to overcome the friction between the mat and the blade. Use a long flat/straight object as a ruler to cut straight lines. Place a cutting mat or sheet of scrap wood underneath the mat while cutting to prevent damage to your floor and cutting tool.
No. Products are only available in the sizes and colours listed in the catalogue/website.
We need your e-mail address in order to send you a copy of your invoice. This allows us to significantly reduce our environmental impact. We will only contact you at your request or concerning an order you have placed, and comply fully with UK privacy laws concerning storage and confidentiality of personal information.
We need to provide your phone number to the courier for the delivery of your order. We will only contact you at your request or concerning an order you have placed, and comply fully with UK privacy laws concerning storage and confidentiality of personal information.
Yes. The order will be dispatched after the cheque has cleared unless credit terms have been formally agreed.
Yes. Please ensure the purchase order or covering letter is on your organisation's letterhead with an authorising signature. We accept them by e-mail, fax or post.
No. Regrettably due to a shortage of warehouse space it is no longer possible for customers to collect their orders.
Deliveries are made between 8am-6pm, Monday-Friday
Small orders will arrive by courier. Signatures are sometimes required depending on the courier. Large orders will arrive on a pallet by HGV or articulated lorry. All pallet delivery vehicles will have a tail gate. Signatures are required for all pallet deliveries.
No. In some cases we can recommend the services of a third party installer.
We provide an installation guide for products that require special preparation eg. a sub-base. These can be found under the 'Download' tab on the product page (located under the pricing information).
Unless you can work out your requirements very accurately, we recommend an extra 10% of the installation area to allow for wastage of off-cuts during fitting.